During this time, I have helped 3 different government clients in improving both their external and internal sites. A goal that all of them had in common was to eventually modernize their sites and system. Even though there are certain limitations on the federal side, pushing for modern designs has slowly but surely been moving forward. Although there has been a handful of smaller updates that have been made, below are few larger projects I want to showcase.
Role
Lead UI/UX Designer
Tools
Figma, Sketch, Adobe Creative Suite, Invision
Total Duration
~4 years
Internal Data Dashboard
Challenge
Internal users are requesting a dashboard to track any data, statistics, system statuses, scheduled releases, and available resources. They want to use this as a way to stay aware and updated on anything data and site related.
Solution
Design a dashboard product for internal users to track their needs.
Tools
Sketch, Invision
Duration
2 months
Census Data Population Pyramids
Challenge
Present and educate the population pyramids feature by Census Data to users. Have the ability to interact as they go through the presentation.
Duration
2 months
Solution
Design an interactive microsite for the population pyramids feature.
Currently the client goes through a manual order managing processes. They are requesting an automated and more convenient process for customers and internal users to make orders easier and manage orders more efficiently.
Solution
Utilizing ServiceNow, design a portal for users to access requested orders and have the ability to easily accept, reject, and edit when needed.
Tools
Adobe XD, Invision
Duration
1 month
Prototype
Per request
Supplier Portal
Challege
Client is requesting a one-stop-shop for suppliers to have access to orders, items requested, communication abilities, and resources for anything buyer and supplier related.
Solution
Design a public landing page to inform suppliers to sign up for the new supplier portal.
Utilizing ServiceNow, design a portal that provides everything needed for suppliers.
Tools
Adobe XD, Invision
Duration
6 months and currently in development
Prototype
Per request
Reflection/Next Steps
One thing I appreciate with the federal projects that I’ve been a part of is modernization. I’d say all the clients have aimed for a modern look on their sites. It’s kind of appalling as well to see that some sites haven’t been updated in 10 to 20 years. Even though there are more limitations on design feasibility, I’ve learned to push and use the tools available to still move forward in modernizing and improving the user experience. Also, the target users can range pretty wide so accessibility has been a huge factor in making almost all the design decisions. There are a lot to consider on the federal side, at least in my experience.
Next steps will include:
Continue to support development
Update and iterate
Aim to do more usability testing with target users
